Job Description

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• 80 million projects started on Thumbtack
• 10 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Design Team

We’re a tight-knit and collaborative team of Product Designers, Content Designers, and Researchers. We advocate for our users, envision a future that inspires, and deliver high-quality experiences that solve customer problems and drive successful business outcomes. We collaborate regularly through design critiques, work sessions, and cross-functional discussions to influence the direction of the product and company as a whole.

About the Role

As a Senior Content Design Manager, you will lead and grow a team of talented Content Designers who are responsible for end-to-end product copy for homeowners and pros on Thumbtack. We’re looking for a seasoned manager who has the analytical and problem-solving skills to guide teams in working through complicated UI experiences on both mobile and web, as well as a strong track record of leading teams in developing top-notch user experiences. As a Sr. Content Design Manager, you’ll be expected to guide teams in creating clear, consistent messaging while passionately advocating for the needs of the user. You’ll help drive product positioning and communication strategy alongside your design, product and marketing partners, and create delightful, intuitive product experiences that leverage your expertise in UX design and content strategy.

Responsibilities

• Manage and build a diverse, passionate team of Content Designers
• Coach and mentor the team and foster a healthy culture
• Provide strategic clarity and focus while identifying and unblocking barriers to success
• Collaborate with other design, writing, product, and engineering leaders on the strategic vision for Thumbtack
• Create and execute Content Design strategies that stay ahead of the growing business and elevate the user experience

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 5+ years of experience successfully managing a Content Design team within a tech company, fostering a collaborative and creative work environment
• 7+ year experience in content design or related fields
• Experience and knowledge of working in UX environment 
• Experience working with AI and solid knowledge of Content Design’s role in AI
• Strong collaboration and influence skills
• Proven track record of identifying and executing on product and design opportunities where content played a key role
• Strong portfolio of Content Design achievements

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $224,910.00 - $291,060.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $191,173.50 - $247,401.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

Benefits & Perks

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub)in San Francisco
• WiFi reimbursements 
• Cell phone reimbursements (North America) 
• Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

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