Job Description

***This role is based at our corporate office in McLean, VA***

As a Senior Manager, CMO Communications, you will protect and elevate Hilton's reputation, drive brand and consumer communications, inspire and engage Team Members, and connect owners and other partners with Hilton's purpose and business goals. In this role, you will report to the Senior Director, Executive Communications and be responsible for the design and execution of an internal communications strategy for Hilton’s Chief Marketing Officer, working in close partnership with Consumer PR on external positioning. You will directly support the CMO in telling the story of our Marketing & Loyalty strategy and performance, energizing Team Members, and leading the team as a world-class marketing organization.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Communications Planning & Strategy: Develop and deliver an annual communications plan, partnering with the CMO to define and drive Marketing & Loyalty’s story, long-term vision, and annual performance.
• Internal Engagement: Execute internal communications, including crafting all CMO remarks and materials with an emphasis on impactful narrative development and visual presentation design. Also, coordinate senior leader and Team Member-focused engagements and meetings.
• External Engagement: Partner with external PR agencies and Hilton’s internal PR team on external media, speaker engagements, and social media content.

How you will collaborate with others:

• On-Site Support: In partnership with PR, support the CMO at internal/external appearances, both live and virtual events, and partner with event organizers on all logistics and briefing materials.
• Stakeholder Management: Represent the interest of the CMO in forums where communications guidance is requested or required to inform messaging or event strategies.
• Team Coordination: Develop relationships and coordination within Marketing & Loyalty and the broader Global Brands and Commercial Services organization, Communications, Human Resources, and Public Relations.

What deliverables you will take ownership of: 

• You will work directly with the Marketing & Loyalty Leadership Team and the Consumer & Commercial Communications team to deliver the CMO’s communications plan, inclusive of core messaging and narrative.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of work experience in strategic communications, organizational communications, employee engagement, visual design and presentation development, marketing, or a related field.
• Experience working within marketing organizations and managing and/or leading cross-functional teams.
• Experience working with a larger global organization, strategic consulting firm, and/or a mid-to-large-size communications, PR, or marketing agency.
• Experience advising and executing visual and/or graphic design components.
• Travel up to 25%.

It would be useful if you have:

• BA/BS bachelor’s degree in communications, marketing, or a related field.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

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