Job Description

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

**Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.**

This role in the Avnet Salesforce CoE reports into the Salesforce Program Manager to support the development of Avnet Global Salesforce systems. This includes effective maintenance of the system, user adoption and experience and development of efficient CRM processes and tools. The job holder will have a broad understanding of the business and will work across all business units to support the effective development of Salesforce capabilities globally.

Principal Responsibilities:

• Review and deliver CRM system functionality developments, change requests and user enhancements identified by 1st line CRM system support and pro-active discussions with key stakeholders.
• Create and document business requirements by working together with users of all levels including stakeholders in the development of program enhancements and changes including staff, outside consultants and suppliers as needed.
• Responsible for the roll-out of Salesforce systems to new functions including needs, processes and reports identification along with stakeholder management, training development and delivery of training.
• Supporting the testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual testing. Assess impacts and align and approve change requests through the global governance process.
• Daily administration and support of Salesforce including managing multiple user setup, profiles and roles, customization of objects, fields and record types / page layouts.
• Produce and maintain reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
• Provide direction for commercial processes and ways of working to drive greater efficiency across the organization based on innovation and best in class practices.
• Drive agreed GIS requirements in conjunction with subject matter experts and GIS project managers to deliver aligned functionality with appropriate communication, training and reporting.
• Responsible for driving end user engagement and adoption through training and outbound communications.
• Other duties as assigned.

Job Level Specifications:

• Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.
• Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures.
• Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level.
• May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.
• Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.

Work Experience:

• Typically 5+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

• Position may require the ability to travel
• Previous experience with Salesforce Sales Cloud is required
• Proven experience as a Salesforce Administrator or similar role configuring and customizing Salesforce
• Salesforce.com certification(s) (e.g., Administrator, Advanced Administrator) is a plus!
• Experience within the electronics / technology / consumer goods industry
• Strong planning and organizational skills, able to cope with multiple projects and reliably hit deadlines
• Excellent written and verbal communication skills

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What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

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