Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.

As a Customer Service Advocate, you'll provide our members (veterans and service members) with the information on their benefits and schedule or reschedule appointments. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. 
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• 
  · Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
  · Help them with their queries related to their benefits.
  · Contact care providers (dotor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
  Coordinate between the Veteran and Provider office for scheduling or rescheduling the Appointment.
  Focus will be on Quality, AHT, ACW and Schedule Adherence.
  *Project hours are 8 AM – midnight (CST) Monday through Saturday.
  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Follow the Approved Script on every call.
  Note – Attendance during training is mandatory and no PTO is approved in first 90 days.

Required Qualifications:
· High school diploma OR GED equivalent 
· 1+ years of customer service experience OR experience in a medical office, health care, call-center OR office setting analyzing and solving customer problems.
· Must have worked from home in a high call volume environment
· Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
· Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
· Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
· Ability to work an 8-hour shift between the hours of 8 AM and 12 midnight (CST) Monday through Saturday
· Should have typing speed 35+ WPM.
Ability to follow a script for every call

Preferred Qualifications:
· Prior health care experience
· Knowledge of billing/finance and eligibility processes, practices and concepts
· Proficient conflict management skills including the ability to resolve stressful situations

Provider In

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.
As a Customer Service Advocate, you'll provide our members (veterans and service members) with the information on their benefits and schedule or reschedule appointments. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. 
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
· Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
· Help them with their queries related to their benefits.
· Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
Coordinate between the Veteran and Provider office for scheduling or rescheduling the Appointment.
Focus will be on Quality, AHT, ACW and Schedule Adherence.
*Project hours are 8 AM – midnight (CST) Monday through Saturday.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Follow the Approved Script on every call.
Note – Attendance during training is mandatory and no PTO is approved in first 90 days.
Required Qualifications:
· High school diploma OR GED equivalent 
· 1+ years of customer service experience OR experience in a medical office, health care, call-center OR office setting analyzing and solving customer problems.
· Must have worked from home in a high call volume environment
· Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
· Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
· Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
· Ability to work an 8-hour shift between the hours of 8 AM and 12 midnight (CST) Monday through Saturday
· Should have typing speed 35+ WPM.
Ability to follow a script for every call
Preferred Qualifications:
· Prior health care experience
· Knowledge of billing/finance and eligibility processes, practices and concepts
· Proficient conflict management skills including the ability to resolve stressful situations

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