Job Description

EMPLOYMENT TERMS: Full-time position

PRIMARY DUTY: Responsible for completing print jobs in an effective and efficient manner to ensure customer satisfaction.

ESSENTIAL FUNCTIONS:

• Provide excellent customer service when serving the diverse campus community and public including handling printing and postage sales transactions.
• Ensure that assigned print jobs are completed in a timely, efficient, and cost-effective manner. Ensure that all work is high quality and appropriately represents Northwest. Advise customers on capabilities and limitations and recommend printing options that meet customer expectations.
• Operate various copy/multi-function devices, postage devices and other equipment necessary to provide mail and printing services.
• Collaborate with student employees to ensure adequate coverage of mail and printing services functions in the absence of the Mail & Printing Services Manager.
• Pick up and deliver mail and packages to/from USPS and throughout campus to meet departmental needs. Move furniture, equipment, supplies, and other University property as requested.
• Support the Mail & Printing Services Manager in maintaining a clean, safe, and well-organized print shop.
• Perform the normal duties of receipt, inspection, and acceptance at Central Receiving while filling in for assigned workers.
• Comply with USPS, Northwest, and Mail & Printing Services policies and procedures.
• Collaborate with others to improve Purchasing Department operations and work on Northwest strategic objectives.
• Work independently within established procedures, including resolution of problems with established precedent. Major deviations from precedent are discussed with the supervisor.
• Perform other duties as assigned

REQUIREMENTS:

Education: High school diploma or equivalent

Certification/License: Driver’s license

Experience: One year of experience in a related field, Microsoft Office Professional software (Word, Excel, Access, Outlook) or similar

Skills: Excellent customer service orientation; cooperative and able to positively interact with others; organizational, analytical, intuitive, and problem-solving skills; writing, communication, and interpersonal skills; highly developed sense of professional ethics and personal integrity and respect in all interactions with others; ability to prioritize and consistently meet assigned deadlines; ability to work independently and as a team; ability to demonstrate a sense of discretion when dealing with confidential matters; ability to remain calm while dealing with difficult situations and individuals.

PREFERRED QUALIFICATIONS :

Experience: Three-plus years of experience in a related field

WORKING CONDITIONS: Monday through Friday; 8:00 a.m. to 5:00 p.m. with an hour lunch. Occasional nights and weekends may be necessary. This position works primarily inside but occasionally outside in all types of weather. Noise level varies from high to low.

SUPERVISORY RESPONSIBILITIES: N/A

EQUIPMENT/MATERIALS USED: Printing devices including postage meter, laminator, and plotter, University-supplied computer, telephone, multi-function device, Microsoft Office Professional software (Word, Excel, Access, Outlook), Adobe Acrobat XI Pro software, Adobe InDesign, printing devices including postage meter, laminator, and plotter, heavy trucks/vans, and material handling equipment.

TYPICAL PHYSICAL DEMANDS: Requires manual dexterity sufficient to operate standard office equipment, frequent heavy lifting, requires normal range of hearing and vision. Must have the ability to operate warehouse related equipment such as heavy trucks/vans, and material handling equipment. Requires the ability to lift up to 50 pounds, walk, stand, bend, and reach including multiple hours standing to use equipment for printing/postage.

COMMUNITY: Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city’s website at

UNIVERSITY: With an enrollment of about 10,000 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus as well as its Northwest-Kansas City location at the Northland Innovation Center and through Northwest Online.

Founded in 1905 and ranked by U.S. News and World Report among the top public regional universities in the Midwest, Northwest places a high emphasis on profession-based learning to help graduates get a jump start on their careers. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area and Knacktive, a student-driven integrated digital marketing communications agency.

The University also is a national model for student success and career placement with 96 percent of graduates securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data.

Furthermore, its vibrant and diverse learning community offers more than 150 student organizations, and textbooks and a laptop are included in tuition, which is among the lowest in the nation, saving students an estimated $6,800 over four years. Northwest also offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program. Designated the Missouri Arboretum, the Northwest campus was named one of the “50 Most Amazing University Botanical Gardens and Arboretums in the U.S.”

For more information about Northwest and its performance, visit

APPLICATION DEADLINE: Until Filled

DATE AVAILABLE: Immediately

TO APPLY: Please fill out a Northwest application online to reach our employment opportunities listing. You will also need to submit a cover letter, resume, and the contact information for three references in order for your application materials to be complete. Please contact the Office of Human Resources at 660-562-1127 or email bbadger@nwmissouri.edu for more information.

The Office of Human Resource prides itself in offering a full, competitive benefits package with providers, who we feel, will offer the best service possible to the employees. Full-time employees are offered Health, Dental, Vision, Life and Long-term Disability insurance options as well as retirement plans upon employment at the University. For more information on each of these topics, please contact the office of Human Resources at (660) 562-1127 or via email at hrwebpg@nwmissouri.edu.

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