Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Lead, QA in San Francisco, CA:

Job Duties : Create Test artifacts including Test Plan, Test Execution Status Reports, and Defect Reports. Collaborate closely with internal and customer teams to understand business requirements, coordinate testing activities, and communicate test results. Lead test team in translating business requirements to test cases and test scripts. Manage a QA Analyst through all Phases of Testing - (Functional, System, Integration, and User Acceptance) on a project. Lead internal defect triage calls. Assist customer with SIT/UAT planning as needed. Assist with UAT defect triage calls. Maintain and communicate QA metrics to internal and customer stakeholders via status/metrics reports. Document and communicate QA-related risks to Project Management. Interact, communicate, and follow through with development and customer teams throughout testing phase. Adapt to customer processes and integrate them into day-to-day work as needed without compromising best practices and quality. Create and execute manual test scripts, based on customer requirements. Identify gaps in user experience and usability of implementation. Perform and report on regression testing at regular intervals throughout a project. Keep test scripts current and up-to-date, based on changes to requirements. Telecommuting is permitted.

Minimum Requirements : Master’s degree (or its foreign degree equivalent) in Computer Applications, Commerce or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering).

Special Skill Requirements : (1) API Testing; (2) JIRA; (3) Functional and User Acceptance Testing; (4) Regression Testing; (5) Q Test; (6) End-to-end Testing; (7) Salesforce Marketing Cloud Testing; (8) HTML; (9) Confluence; (10) SQL; (11) Test and Defect management; and (12) AMPScript. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is permitted.

Salary : $135,741.00 - $158,400.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-13464. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . 

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $135,741 to $158,400.

For Colorado-based roles, the base salary hiring range for this position is $135,741 to $158,400.

For Washington-based roles, the base salary hiring range for this position is $135,741 to $158,400.

For Washington D.C based roles, the base salary hiring range for this position is $135,741 to $158,400.

For California-based roles, the base salary hiring range for this position is $135,741 to $158,400.

For Hawaii-based roles, the base salary hiring range for this position is $135,741 to $158,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:

Job Tags

Full time, Remote job,

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