Job Description

Job Location: Available to work Hybrid, Waltham, MA. (3 days per week onsite)

Job Description:

POSIITON DESCRIPTION

• Working with a project sponsor and/or product owner, you will be responsible for the overall direction, coordination, implementation, execution, control, and completion of specific Helpdesk programs/projects , ensuring consistency with the company's strategy, commitments, and goals.

Key Accountabilities/Responsibilities

• Strategize, implement, and maintain enterprise program initiatives to meet organizational objectives
• Work closely with business sponsors, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for the program
• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
• Manage and provide oversight for work product from any 3rd party service providers
• Identify key requirements needed from cross-functional teams and external vendors
• Build consensus with senior cross-department stakeholders
• Develop program/project plans and manage to them
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Concurrently manage a large program or multiple large projects

Core Strengths and Skill REQUIRED

• 10+ years of program/project management experience
• PMP
• Experience managing large and complex multi-year programs
• Experience with Agile and Traditional methodologies
• Strong, clear communication skills (written, verbal, and presentation)
• Able to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Financial services industry experience
• Business analysis experience would be a plus

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