Hiring for 1 Chat Support Agent Supervisor (No Phones) To Start 08/05
Description:
+ Customer Support Advocate ( CSA ) is the principle operational point of contact for the testing network staff, clients, and testing candidates in need of support for all exam platforms
+ CSA’s track issues through Salesforce while also documenting troubleshooting solutions for use in a knowledgebase for common support needs.
+ Shift Support Lead will be the second operational point of contact for testing network staff, clients, and testing candidates due to an escalation that has been determined as necessary
+ The Shift Support Lead serves as a secondary level of support, along with the TDS Supervisors, to assist in queue management, case handling, and providing support to Supervisors.
Must Have:
+ 1-2 years of Customer Support experience/Call Center Experience
+ 1-2 years of supervisor, team lead, manager experience
Hours of Operation: Sunday – Thursday 9:30am- 6pm, MUST BE OPEN TO WORKING WEEKENDS
Company Culture/Benefits:
+ Full benefits
+ Weekly Pay
+ 401K with match
+ Monthly meetings to ensure growth
+ Recognition Cash ( You can pass out to people who help you)
+ You will get two 1 on 1’s monthly
+ Very Inclusive
Experience Level:
Intermediate Level
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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